Behind every successful pro cycling team lies a meticulously maintained bike, but who ensures the mechanics themselves are equipped for victory? While we often hear about the flawless performance of pro bikes, the unsung heroes are the technicians working tirelessly behind the scenes. Take SRAM’s race technicians, for instance, who shadow pro team mechanics to guarantee every gear shift and brake squeeze is nothing short of perfect. But here’s where it gets intriguing: their role isn’t just about fixing issues—it’s about building trust and challenging decades-old habits.
Most stock bike descriptions paint a picture of seamless precision, but the reality is far more complex. Pro race bikes are indeed fine-tuned masterpieces, thanks to team mechanics who dedicate countless hours to perfection. Yet, these mechanics rely on technicians like those at SRAM to guide them through the intricacies of cutting-edge equipment. And this is the part most people miss: a significant portion of this work happens long before the racing season even begins.
This winter, teams like EF Education EasyPost, Uno-X Mobility, Decathlon CMA CGM, and Unibet Rose Rockets made the switch to SRAM equipment. For some mechanics, this meant learning entirely new processes. SRAM technicians step in to assist with equipment orders, but they don’t dictate choices—they simply outline the options. They even collaborate on building practice bikes to ensure mechanics are fully familiar with the systems. As Wittenberg explains, “We spend a couple of days with them, going over the entire setup of the groupsets and bike builds to ensure everything is just right.”
But here’s the controversial part: not all mechanics are eager to adopt new methods. Wilhelms shares, “Some mechanics have 30 years of experience and resist change. Telling them to cut a chain a certain way can feel like an uphill battle.” SRAM’s goal is to foster understanding and trust, emphasizing the importance of following their manuals for optimal performance. “If we only show up when there’s an issue, it feels like criticism,” Wilhelms adds. “We need to pick them up, bring them on board, and build that trust early on.”
SRAM technicians work year-round to maintain strong relationships with teams, ensuring consistency in processes like setting up groupsets and bleeding brakes. While mechanics often have their preferred methods, SRAM believes standardized procedures minimize errors and enhance performance. For example, the hydraulic SRAM Red brakes used by top teams only need bleeding once a year—a surprising fact given the high-stakes nature of pro racing. Similarly, the Teflon-coated bushings on the Red derailleur don’t require lubrication, a detail many mechanics might overlook out of habit.
During a visit to the Rose Rockets team hotel before Omloop, I witnessed this dynamic firsthand. SRAM tech Ward Deschepper was meticulously checking the chain length on a Red XPLR 1x13-equipped bike. The team had switched to SRAM’s gravel groupset for the Classics, a decision met with some rider hesitation due to the larger cassette size. Yet, the system offers aero benefits and improved chain retention, making it a strategic choice.
But is the added safety worth the extra weight and drag? Deschepper argues, “Running a chain device reduces the risk of issues, especially during critical moments like cornering.” This sparked a friendly debate among the team’s performance staff, highlighting the balance between innovation and tradition.
As the head of performance approached with broken pedals and a malfunctioning rear mech, the SRAM techs seamlessly stepped in, fostering a relaxed yet professional atmosphere. It’s a reminder that even the best mechanics need support, and SRAM’s technicians are there to ensure they feel comfortable asking for help.
So, here’s a thought-provoking question for you: In the pursuit of perfection, should tradition take a backseat to innovation? Let us know your thoughts in the comments—we’d love to hear your take on this delicate balance in the world of pro cycling.
